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 Quality Certificates

From setting up the State-of-the-art technology infrastructure to acquiring the most qualified Customer Operations agents, BPO Officers and Supervisors to setting up clear processes and performance measurement tools, Wasla Outsourcing strives to deliver to its clients the highest quality services in the market.Focused on delivering exceptional value, Wasla Contact Center is able to leverage its expertise and technology infrastructure to offer these advanced services at competitive prices.

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 COPC

Wasla is always seeking the highest quality and delivering top standard services to its clients. With a team of highly experienced professionals and using a very flexible technology, we have been able to acquire the COPC certificate. The COPC® Performance Management System is a set of management practices and key metrics/measurements for customer-centric service operations designed to improve customer satisfaction through improved service and quality, increase revenue and reduce the cost of providing excellent service.

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 ISO

Believing in perfection and always targeting continual & continuous improvement; Wasla Management & Staff have been working hard for providing integrated call center services with the implementation of the quality management system in accordance to the items of ISO-9001:2008