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Wasla Contact Center
established in the year 2003 to provide
outsourced Contact Center Services to its
clients in Egypt, the region, and globally.
Wasla Contact Center is an information
technology company majority owned by Paradise
Capital Holding.
Wasla Contact Center is a leading Egyptian
contact center company that enables
organizations to strengthen the value of their
relationship with their customers. Wasla Contact
Center is focused on providing exceptional value
to its clients by building world class
capabilities, delivering high quality services,
and ensuring that the services provided are
priced competitively. Wasla Contact Center works
with its clients to fully understand their needs
and offer them customized solutions that turn
customer interaction into a competitive
advantage. Knowing that they are receiving high
quality services and exceptional value, Wasla
Contact Center’s clients are free to focus on
their core business and increase their
profitability.
From setting up the most up-to-date
technological infrastructure to recruiting the
most qualified call center agents and
supervisors to setting up clear processes and
performance measurement tools, Wasla Contact
Center strives to deliver to its client base the
highest quality services in the market. Focused
on delivering exceptional value, Wasla Contact
Center is able to leverage its expertise and
technology infrastructure to offer these
advanced services at competitive prices.
Wasla Contact Center’s team is committed to
providing clients with services that meet and
exceed their expectations. Wasla Contact Center
employs recognized international best practices
in all areas of its operation (including
processes, people and technology) to ensure that
the services it offers are truly world class. To
that end, Wasla Contact Center has obtained
international quality certifications which
ensure that it stays “ahead of the curve” on
different aspects of the operation of its
contact center. |
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