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All Agents will receive
different types of Training
(Customers Service, Tele-Sales, and
Tele-Marketing).
The process follows the following sequence:• Customer service
skills.
• Telesales (selling different range of products
over the phone).
• Customer objection handling.
• Customer relation management.
• Call handling and routing.
• Product industry and knowledge.
• Product technical and non-technical. |
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