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Wasla contact center offers a variety of value
added services to our clients to assist them in
attracting customers (Tele-marketing), acquiring
customers (Tele-sales) and maintaining
customer’s satisfaction (Tele-Support), which
mainly are:
I - Prospecting:
Prospecting helps business to effectively
and efficiently identify target, potential
customers, giving your company an edge in
guaranteeing better sales and return on
investment. Prospecting includes:• General Information
• Product Information
• Advertisement response
• Campaign Management
• Database Building, validation and profiling
• Events Traffic generation
• Tele-Research
II - Customer
Acquisition:
Customer acquisition allows you to
efficiently acquire customers and fulfill
customer sales orders and boost your revenue.
Customer acquisition includes:• Response to sales advertisement
• Tele-sales
• Lead Generation
• Order Management
• Field visit scheduling
III - Customer Value
Growth:
Customer value growth is more of
enriching the customer / product mix, increasing
the revenue per customer, and maintaining
customer life cycle and• Cross-selling
• Up-selling
• Anti-attrition calls
• Distribution channel follow-up
• Customer Satisfaction surveys
IV - Customer Care:
Customer care allows you to maximize the
lifetime value of each and every one of your
customers by providing superior post-sales
service 24 hours a day. 7 days a week. Customer
care includes:• Welcome calls
• First line Tele-support
• Second line Tele-support
• Complaints handling
• Debt collection |
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