Inbound
Sales/Order Management
Wasla Contact Center ensures the lowest ring time, hold time, and abandonment rate in processing sales orders 24 hours a day, 7 days a week. We use up-selling and cross-selling techniques to ensure that you are maximizing customer value and overall revenues.
Response to Sales Advertisement
Wasla Contact Center ensures that when customers call about a product being advertised, the call is handled in a way that generates sales.
Marketing Services
Wasla Contact Center supports marketing and advertising campaigns by analyzing the effectiveness of each ad in comparison with other ads. Wasla Contact Center analyzes call traffic during different periods and compares call traffic during ad days relative to normal days. Wasla Contact Center also gauges the level of interest from callers in a certain product or service which directly benefits marketers in determining the reach and effectiveness of the different ads.
General Information
Wasla Contact Center’s agents provide callers with general information such as addresses of branches, phone numbers, contact persons and working hours.
Product Information Request
Wasla Contact Center’s agents provide customers with complete information and specifications they need on products and services of interest. We develop customer interest in the relevant products and services and seek to turn this interest into sales potential and subsequently close the sale.
Complaints Handling
Wasla Contact Center makes sure that your customers' complaints are handled in a timely and professional manner and hence increasing their loyalty
Technical Support
Wasla Contact Center ensures that all customers’ service request are acknowledged, sent to the client and performed in a timely and efficient manner, hence increasing customer loyalty.
Other Services
We also handle many other services such as handling of reservations, subscriptions, membership renewals and distribution channel.