Training Programs

In WASLA contact center we all believe that it is important to train inexperienced agents as it is to develop skills of experienced agents through continuous training. WASLA managers provide agents with all the skills they need to do their job effectively, through training as well as giving assignments that introduce new skills or higher levels of responsibility. By providing training and encouraging skill development of WASLA agents, managers strengthen competency and help agents keep up with changes or the introduction of new technology.

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We understand the importance of call center agents training, that the product is only as good as those delivering it, hence we train our Telemarketing agents with state of the art interactive training programs developed by International Telemarketing experts, thereby allowing each staff member to benefits from hands-on training prior to dealing with live calls. When it comes to telemarketing services our team is made up of Telemarketing/Telesales experts.

WASLA firmly believes in the importance of training, learning and benchmarking for achievement of outstanding quality calls standards.

Training inputs are imparted to every call center agent on a ongoing basis to maintain enhanced performance levels and individual growth.

The following programs and workshop are mandatory for all Associates joining our call center:

		Telemarketing skills.
		Listening Skills.
		Telephone etiquette's.
		Customer relationship management.
		Communication and Team Effectiveness.
		Team Building/leadership skills.
		Time Management.

Training is a continuous process that begins with fundamentals and philosophies and expands with e-commerce customer services & e-business solutions. Through customer product knowledge and internet marketing research we train our call centre staff to get the best result. To this end, emphasis will be placed on customer product knowledge and role-playing. We encourage our clients to be involved in the training process, as they can be instrumental in sharing background and real life experiences.