Title: Customer Service Representative (Off Shore)
Department: Operation
Reporting to: Operation Supervisor

Scope of Work:

Handling customers calls in order to assist his/her account to achieve its core.

Main tasks & responsibilities

	Handling international calls inbound and outbound.
	Enter customer details and other information in an accurate and efficient manner to the relevant systems.
	Receive work orders and enter them on the system.
	Receive inquiries, answer them and log them on the system.
	Provide support to customers over the phone.
	Troubleshooting customer's problems.
	Surveying customer satisfaction rate.
	Handle complaints, even when handling unpleasant customers.
	Build a long-term relationship with the customer.
	Be proactive with customer queries in terms of follow up and escalation.
	Escalate issues to second liners or management, if necessary, as defined in the Escalation procedures, to ensure a timely solution.

Job Professional Requirements

	Fresh Graduated or 1 year of experience in the same position.
	Good Communication Skills

	Bachelor degree.
	Native English
	High level of Computer skills knowledge; i.e. Microsoft package including Word, Excel, Power point, Access, & inter net usage.

Work Contacts:

	Internal: Operation department.
	External: His/Her account customers.

Work Condition:

	Indoor / Nine working hours upon shift basis.
	Two days off