Wasla Outsourcing established in the year 2003 to provide outsourced Contact Centrer & BPO Services to its clients in Egypt, the region, and globally. Wasla Outsourcing is a joint stock company majority owned by Paradise Capital . Wasla Outsourcing is a leading Egyptian Outsourcing company that enables organizations to strengthen the value of their relationship with their customers.
Wasla Outsourcing’s clients are free to focus on their core business and increase their profitability. The COPC® Performance Management System is a set of Management practices and key metrics/measurements for customer-centric service operations designed to improve customer satisfaction through improved service and quality, increase revenue and reduce the cost of providing excellent service.
Wasla Outsourcing is focused on providing exceptional value to its clients by building world class capabilities, delivering high quality services, and ensuring that the services provided are priced competitively. Wasla Outsourcing works with its clients to fully understand their needs and offer them customized solutions that turn customer interaction into a competitive advantage. Knowing that they are receiving high quality services and exceptional value.
Wasla Outsourcing is able to provide its clients with unique and consistent service characterized by high quality, cost effectiveness and commitment to business and organizational development. We are looking forward to further exceed our clients’ expectations as a part of our quest to enhance our competitiveness, organizational intelligence, and efficiency.Wasla can dramatically lower costs while maintaining or improving service quality as well as client and end-user satisfaction.
Faragalla group was founded in 1973 by Eng. Mohamed Farag Amer who is now the chairman of the industrial complex. The group currently is considered to be one of the biggest and most diversified food companies in the Middle East. The industrial operations are located at New Borg El-Arab city. Under this group there are 3 separate food processing companies which are The Egyptian company for freezing and beef processing. Faragalla group produces over one thousand different products in the field of processed meat and chicken, frozen vegetables & fruits, concentrated fruit juices and pulp, packed fruit juices in glass and tetrapak, confectioneries, bakeries, tomato paste , jams, processed cheese, chicken stock and instant juice powder etc. Faragalla different factory installations cover over 500000 sqm. Faragalla exports to more than 130 countries all over the world including USA, Western Europe, Middle east and Africa , they chose Wasla Outsourcing to be their front line with their customer by outsourcing their customer care department with us.
Qatari Diar Real Estate Company was established in 2005 by the Qatar investment Authority, the sovereign wealth fund of the State of Qatar. Headquartered northeast of capital Doha on the coast of the Arabian Gulf, Qatari Diar was entrusted to support Qatar’s growing economy and to coordinate the country’s real estate development priorities,their management chose Wasla Outsourcing to be the backbone of its entire customer providing services.
DAMAC Properties was established in 2002 as a luxury real estate developer providing unrivalled living experiences in Dubai, UAE. Over the past 13 years the company has grown to become one of the foremost luxury developers in the region, with projects spanning the GCC and wider Middle East. DAMAC Properties now develops multi-million square foot lifestyle communities, high-end & high-rise private apartment towers, ‘limited edition’ living with global brands such as Versace, FENDI and The Trump Organisation as well as operating & managing serviced hotel apartments and fully-fledged five star hotels in collaboration with Paramount Hotels and Resorts,they chose Wasla Outsourcing to be their front line with their customer by outsourcing their customer care department with us.
With Wasla, you reach the horizons of the local, near-shore and offshore markets. You can draw different markets pictures and better understand differ.
As you have the picture drawn to the markets, you decide the best opportunities and timings to penetrate locally and internationally..
We save you lots of unneeded payments, and yet get you the needed results..
No matter your target market is, many factors in Wasla will lead you getting a very accurate and clear picture for local and international markets..
To deliver its value proposition to clients, Wasla possess the best calibers in the region, accommodates the state-of –the-art technologies, confirm.
Market needs not only skilled people, but also talented pool to pick from; Wasla possesses the best calibers in the market, who are skilled and talent.
Wasla has the best practices in different industries; we have delivered our services to Automotive, IT, Retail, White Goods and many other industries..
Wasla is equipped with all the connectivity needed, and has the multi-cultural environment that makes our exposure to the international market easy an.
Our process definition and methodologies are part of our main competitive advantage in the market, locally or internationally, Wasla Process Definitio.
Wasla Outsourcing, we are builders. It goes beyond business’s needs, with our businesses lines and operations, Wasla Outsourcing employees have an unparalleled foundation on which to build their careers, their abilities and their dreams. We offer our employees challenging, rewarding careers in dynamic businesses. We are pleased that you are exploring employment opportunities with us, We Hope you will consider joining us in our mission to provide excellence services to our client. If you are interested in joining Wasla Outsourcing Please feel free to Send Us your resume so we may keep it on our database for future job opening. As we always look forward to lead and be the employer of choice we have tailored Wasla Outsourcing Open Day to give our candidates a full-fledged chance to choose among the different vacancies available in our company.
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